Mystery Shopping


Our invaluable mystery shopper service is designed specifically to give General Managers an independent, professional, unbiased perspective on the entire customer journey. From making the reservation through check in, accommodation, dining, interaction with hotel staff and checking out, we live the experience as one of your guests would and leave no stone unturned.


Our analysis and report provides hoteliers and owners with an objective assessment on where the guest experience excels and where improvements can be made.